IMPROVING YOUR CUSTOMER EXPERIENCE HAS NEVER BEEN SO SIMPLE | Opportunity
WE HELP YOU TO COMMUNICATE WITH YOUR CUSTOMERS ACCORDING TO YOUR NEEDS
WINNING AND WELCOMING CUSTOMERS
- Lapsed web customer reminders
- Generation of traffic at point of sale
- Cross-sell / Up-sell
- Event invitations
- Reactivating dormant clients
CUSTOMER RELATIONS & CUSTOMER EXPERIENCE
- Explaining invoices
- Welcome Pack
- Confirmation of terms and conditions and legal documents
- Confirmation of appointment or delivery
- Promotion of ‘self-care’
NOTIFICATIONS & ADMINISTRATION
- Notification of missing items
- Confirmation dossier is being processed
- Weather and damage warnings
- Acknowledgement of requests
- Modification of contractual conditions
RISK AND CUSTOMER DEBT RECOVERY
- Prevention (unpaid bills, frequent offender)
- Management of fragile customers
- Out-of-court settlements
- In-court settlements
CUSTOMER SURVEYS & CUSTOMER SATISFACTION
- Immediate / deferred customer satisfaction surveys
- Immediate handling of dissatisfaction
- Operational management of service quality
SUPPORT : EFFICIENT AND SIMPLE PROCESS
Opportunity's role is to assist its client companies in communicating effectively with their end customers. The solutions put forward are based on cutting-edge tools and technologies.
A Project Manager identifies your needs and draws up a customer contact plan.
After identifying your needs, your contact person draws up and submits for your approval a comprehensive project which defines the details of your operations, including scripts and messages, strategy and reverse scheduling...
ROLLING OUT AND TESTING PHASE
The Project Manager oversees the smooth rolling out of your project.
He/she continues to assist you and remains your main contact person.
SUPPORT AND OPTIMISATION PHASE
Concrete monitoring of your operations is carried out by steering committees, whose focus will include detailed breakdowns, events and areas for optimisation.
Opportunity's role is to assist its client companies in communicating effectively with their end customers. Our portal enables you to supervise and monitor your campaigns in real time. But we make a point of going beyond this core service and offering you strong support via the steering committees. These are genuine forums for discussion which enable us to review various aspects of production and to consider how strategies can be developed further.
THE BENEFITS TO YOU: THE FRUITS OF OUR EXPERTISE
OPTIMISE YOUR ROI
Our customer contact strategies enable you to achieve a rapid ROI and a high quality of service.
IMPROVE YOUR PERCEIVED VALUE
With the help of our solutions, your customers will have even greater trust in you.
SAVE TIME AND ENHANCE PRODUCTIVITY
The Opportunity portal enables you to follow your campaign results in real time, with the option of adapting your campaigns to your objectives or operational constraints with complete freedom.
ESTABLISH LINKS WITH A PARTNER YOU CAN TRUST
Our professional expertise is based primarily on working and pooling experience with clients from a wide range of different backgrounds and sectors. We put into place processes which are appropriate for your operations, from A to Z and beyond.