[INTERVIEW – Agora Mag] Survey Design, la solution de Feed Back Management à la carte accompagne La Redoute dans sa révolution digitale !

Improve the Customer Experience, each company does it to a greater or lesser extent. But what is difficult is to maintain operational excellence over time. It is essential to put in place a measure of customer satisfaction, guaranteeing a quality of customer experience lasting and loyalty of consumers. Florent Miquel, editor-in-chief of Agora Mag Expérience…