Conversion

The percentage of dissatisfied customers is reduced by up to 75%.

Resolution

A higher than 90% success rate for making contact with dissatisfied customers.

Evaluation

Measurable results in terms of productivity and operational performance.

Customisation

Multiple solutions for a strategy tailored to the customer experience you want.

The off-the-shelf Feedback Management solution

Survey Design

Survey Design is an off-the-shelf solution for measuring your customers’ level of satisfaction. This information helps you to refine your strategies for handling the customer experience. This solution makes it possible to create a wide range of questionnaires with ease. You can incorporate your own company logo and set the editorial tone you want. It also gives you the choice of distributing your questionnaires through a wide range of different media channels.

This solution allows you to investigate, measure and respond more quickly and efficiently to maximise your engagement with the customer, optimise their user experience, and help develop the skills of your support teams.

Our customers

Expertise

You will be able to study your customers’ paths to purchase, break down data “silos”, and adopt a flexible and on-going digital methodology. Keep your customers happy, expand your business !
  • Handling customer dissatisfaction

    Satisfied customers save you money by significantly lowering the expense involved in handling complaints. With Survey Design you can handle your customer complaints through a specialised tracking module organised by user profile.

  • Managing the customer's path

    With 360 view, you have access to online dashboards customised by user profile, in “push” mode. You will have at your disposal real-time decision-making, and operational and strategic reporting to manage your feedback management system.

  • Tailor-made support

    Opportunity takes you from the briefing stage to the design stage, and all the way to the delivery stage, with the help of our customer Relations experts.  They will help you define the scope of your projects while helping your operational teams manage the system.

  • 100% autonomy

    Thanks to the SaaS portal you can put together your own questionnaires: using drag & drop, HTML templates, control panels for monitoring the results of your surveys, and managing your customer’s levels of dissatisfaction by means of a cross-channel and instantaneous processing system.

  • Handling customer dissatisfaction

    Satisfied customers save you money by significantly lowering the expense involved in handling complaints. With Survey Design you can handle your customer complaints through a specialised tracking module organised by user profile.

  • Managing the customer's path

    With 360 view, you have access to online dashboards customised by user profile, in “push” mode. You will have at your disposal real-time decision-making, and operational and strategic reporting to manage your feedback management system.

  • Tailor-made support

    Opportunity takes you from the briefing stage to the design stage, and all the way to the delivery stage, with the help of our customer Relations experts.  They will help you define the scope of your projects while helping your operational teams manage the system.

  • 100% autonomy

    Thanks to the SaaS portal you can put together your own questionnaires: using drag & drop, HTML templates, control panels for monitoring the results of your surveys, and managing your customer’s levels of dissatisfaction by means of a cross-channel and instantaneous processing system.

Contact us !

We are looking forward to starting a project with you !

Opportunity is ideally positioned to be your partner in this enterprise, to offer advice, support and project management assistance to help your business go fully digital.