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Engage your customers in a sustainable way

The customer experience is the very heart of customer loyalty and retention

Retaining the loyalty of an existing customer makes it possible to concentrate on winning new customers, which is on average six to seven times more expensive than actions aimed at retaining customer loyalty. It is therefore essential to offer a unique, proactive and high quality service. Being available and responsive, and adapting to your customers needs, must be a priority in expanding your business.

Opportunity has developed customised and sophisticated campaigns based on data gathered from your CRM. With these you can build a relationship of trust with your customers. Opportunity provides you with personalised support and helps you to develop optimised customer paths to purchase. Having a user-centric policy is a sure-fire way to increasing the profitability of your company.

Let’s work together to find a solution to your challenges !

A 5% increase in your retention rate can result in 95% rise in profit
After three years of loyalty your customers spend an average of 67% more than in the six months after their first purchase.
Your business has a 70% probability of making a sale to a loyal customer, compared to 20% to a prospective customer.

What we do...

Thanks to the expertise of its Customer Experience Department, Opportunity can help you build an effective and sustainable strategy to avoid losing customers.
Optimise all your customer paths to purchase, taking into account the key events in a customer’s life, to expand your business.
Develop a unique interactive and personal customer relationship with HTML5 multi-platform video that will make your company stand out from the crowd.
Treat the sources of dissatisfaction quickly with Survey Design, a Feedback Management solution for the optimum conversion rate.

Contact us !

We are looking forward to starting a project with you !

Opportunity is ideally positioned to be your partner in this enterprise, to offer advice, support and project management assistance to help your business go fully digital.