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Measuring customer satisfaction in order to increase customer loyalty

Responding to business challenges by leveraging customer satisfaction

Listening to what your customers have to say and measuring and understanding the reasons for customer satisfaction or dissatisfaction with your channels or brand is essential to help you improve your path to purchase, increase customer loyalty and win market share through a high number of personal recommendations.

Opportunity offers automated, customised and real-time feedback management solutions. You will be able to follow the customer experience as it unfolds and deal with any dissatisfaction promptly. You will be able to see the “pain points” in your path to purchase and issues with your products and services and therefore be empowered to take informed, corrective action.

of customers rely on the opinion of a relative rather than on advertising when making a purchase
of customers can be persuaded to spend more if the customer experience has a high added value
of dissatisfied customers remain loyal if their complaint is handled well

What we do...

Measuring your customers’ satisfaction level is essential to enable you to make continuous improvements in your paths to purchase and to offer a high level of service in your call centres. Opportunity has developed an off-the-shelf solution for you, Survey Design !

Measure customer satisfaction with our SaaS platform that makes it possible for you to create, manage and administer surveys in-house.
Win back your dissatisfied customers by treating the reasons for their dissatisfaction.
Our Customer Relations experts will help you to identify your “pain points” and to optimise your path to purchase.

Contact us !

We are looking forward to starting a project with you !

Opportunity is ideally positioned to be your partner in this enterprise, to offer advice, support and project management assistance to help your business go fully digital.