Listening to what your customers have to say and measuring and understanding the reasons for customer satisfaction or dissatisfaction with your channels or brand is essential to help you improve your path to purchase, increase customer loyalty and win market share through a high number of personal recommendations.
Opportunity offers automated, customised and real-time feedback management solutions. You will be able to follow the customer experience as it unfolds and deal with any dissatisfaction promptly. You will be able to see the “pain points” in your path to purchase and issues with your products and services and therefore be empowered to take informed, corrective action.